Privacy Policy
Frequently Asked Questions
1. What are credits?
Credits are virtual units used to pay for 3D Drawing, GA Drawing, and Shop Drawing services. Instead of paying every time, you simply use credits from your wallet after the service is completed.
2. Why should I purchase credit bundles instead of direct payment?
Credit bundles provide convenience and flexibility. They allow:
- Use across multiple projects
- No repeated payments
- Discounted bundle pricing
- Continuous workflow without delays
3. When are credits deducted?
Credits are not deducted instantly. They are deducted only after the service is fully completed and delivered.
4. Do I need credits before creating a project?
Yes, credits must be available in your wallet before the project begins so it can be assigned to our engineering team without delay.
5. What happens if I don’t have enough credits?
You will need to purchase additional credits. Final drawings will be released only after the required credits are available in your wallet.
6. Are credits refundable?
Credits are non-refundable but remain available for future use.
7. Do credits expire?
No, credits do not expire unless specified in a promotional offer.
8. Can I use credits for multiple projects?
Yes, credits can be used for any future 3D Drawing, GA Drawing, or Shop Drawing projects.
9. Who works on my drawings?
Qualified engineers and drafting professionals based on your project requirements.
10. How will I receive my drawings?
All deliverables are shared digitally through the platform, email, or any agreed method.